Shipping Policy

At Slimure, we strive to deliver your orders promptly and securely. This Shipping Policy outlines the details of our shipping process, including fees, delivery timelines, and what to expect when you place an order with us. Please read this policy carefully before making a purchase.

1. Shipping Areas

We currently offer shipping services to all regions within Kenya. Shipping fees and delivery times may vary depending on your location. During checkout, you will be able to see the applicable shipping fee for your region.

2. Shipping Fees

Shipping fees are calculated based on your delivery address and the size/weight of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer free or discounted shipping promotions, which will be clearly communicated on our Website.

3. Processing Time

Once your order is placed, it will be processed within 1-2 business days. Processing time may be longer during peak seasons or public holidays. You will receive a confirmation email with your order details and tracking information once your order has been shipped.

4. Delivery Time

After processing, your order will be delivered within 3-7 business days, depending on your location. Delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or logistical delays. We will keep you informed of any significant delays.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through our shipping partner’s website or app.

6. Shipping Address

Please ensure that your shipping address is accurate and complete at the time of placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately at [Your Email Address].

7. Delivery Issues

If you encounter any issues with your delivery, such as damaged or missing items, please contact us within 48 hours of receiving your order. We will work with our shipping partner to resolve the issue as quickly as possible.

8. Undeliverable Orders

If an order is returned to us as undeliverable (e.g., due to an incorrect address or failed delivery attempts), we will contact you to arrange a reshipment. Additional shipping fees may apply for reshipment.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: info@slimure.com
Phone: 0712 345 678
Address: Nairobi, Kenya

We are here to assist you and ensure a smooth shipping experience.

Acknowledgment

By placing an order with Slimure, you acknowledge that you have read, understood, and agree to this Shipping Policy. Thank you for choosing Slimure—we appreciate your trust in us!