Refund Policy

At Slimure, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund process. Please read this Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 7 days of receiving your order.

• The product must be unused, unopened, and in its original packaging.

• Proof of purchase (e.g., order number or receipt) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Prescription medications (e.g., Mounjaro, Rybelsus, Ozempic) due to regulatory and safety reasons.

• Products that have been opened, used, or damaged after delivery.

• Shipping fees (unless the return is due to an error on our part).

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [Your Email Address] within 7 days of receiving your order.

2. Provide your order number, the reason for the refund request, and any supporting evidence (e.g., photos of damaged items).

3. Our team will review your request and notify you of the approval or rejection of your refund.

4. Approved Refunds

If your refund request is approved:

• You will receive instructions on how to return the product(s) to us.

• Once we receive the returned item(s) and verify their condition, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

• If the return is due to a change of mind or other reasons not related to our error, you will be responsible for the return shipping costs.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Your Email Address]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective item to assist us in resolving the issue quickly.

7. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:

1. Check your bank account or payment provider to ensure the refund has not already been processed.

2. Contact your bank or payment provider, as it may take additional time for the refund to be posted.

3. If the issue persists, contact us at [Your Email Address] for further assistance.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:
Email: info@slimure.com
Phone: 0712 345 678
Address: Nairobi, Kenya

We are here to assist you and ensure a positive experience with Slimure.

Acknowledgment

By making a purchase with Slimure, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Slimure—we value your trust and are committed to your satisfaction!